Refund policy
Return & Refund Policy – Home Décor Items
Return Eligibility
We accept returns for eligible home décor items within 7 days of delivery. To qualify for a return, the item must be:
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Unused and in original condition
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In original packaging with tags and labels intact
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Accompanied by the invoice/order confirmation
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Not listed under non-returnable items
Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or made-to-order products
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Personalized décor items
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Clearance or sale items
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Used, damaged, or altered products
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Fragile items damaged due to misuse after delivery
Damaged or Defective Products
If you receive a damaged, defective, or wrong item:
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Notify us within 48 hours of delivery
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Share clear photos and an unboxing video (if available)
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Email details to: [your support email]
After verification, we will arrange a replacement or full refund at no extra cost.
Return Process
To initiate a return:
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Contact our support team with your order number
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Provide reason for return with photos (if applicable)
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Wait for return approval and instructions
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Pack the item securely and hand it over to the pickup partner (or self-ship if pickup is unavailable)
Returns sent without prior approval may not be accepted.
Refund Policy
Refunds are processed after the returned item passes quality inspection.
Refund methods:
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Prepaid orders: Refunded to original payment method
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COD orders: Refunded via bank transfer/UPI
Refund Timeline
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Inspection & approval: 2–4 business days after receipt
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Refund processing: 5–7 business days
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Bank/Payment provider credit time may vary
Replacement Policy
We offer replacements instead of refunds where possible for:
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Damaged items
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Manufacturing defects
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Wrong product delivered
Replacement delivery timelines are similar to standard shipping.
Cancellation Policy
Orders can be cancelled:
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Before dispatch — Full refund
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After dispatch — Cancellation not allowed; return policy applies after delivery.
Custom or made-to-order items cannot be cancelled once production begins.
Contact Us
For returns and refunds support:
Email: kasperhomedecor@gmail.com
Phone/WhatsApp: 6369990790
Business Hours: 10am-6pm